I love my Moleskine planner and used it daily to keep track of my life. One of the things I like best about it is the nifty elastic band that holds it shut.
Unfortunately, the glue holding it in place stopped working.
No worries, said I, for Moleskine has a warranty.
I emailed them and requested that they send me a replacement planner because I was getting disorganized.
I received a response saying that they would process my request in two weeks.
Since then? Nothing. I’ve even emailed them back asking for more information on when my replacement planner would show up. More nothing.
Sadness. I miss my planner.